Privacy Policy

Treehouse Life International respects the privacy of every visitor, client, consultant, and professional contact who engages with our website and services. This Privacy Policy explains how we collect, use, store, share, and protect personal data, and the rights available to individuals in relation to that data.

Who we are/

Treehouse Life International is a Gibraltar-based business offering bespoke design, consultancy, engineering coordination, and project delivery services in relation to treehouses, rope bridges, treetop walkways, adventure environments, and related structures.

For the purposes of applicable data protection law, Treehouse Life International is the controller of personal data collected through this website unless stated otherwise.

Scope of this policy/

This Privacy Policy applies to personal data collected through:

1. this website;

2. contact forms and enquiry forms;

3. email, telephone, WhatsApp, and other direct communications;

4. proposal, consultation, and project onboarding processes;

5. marketing sign-up forms and related communications.

This policy is intended to reflect the standards required under Gibraltar data protection law and, where applicable, UK and EU data protection principles for international website visitors and clients. 

The personal data we collect/

We may collect and process the following categories of personal data:

Identity and contact data
Name, email address, telephone number, postal address, company name, job title.

Project and enquiry data
Information you provide about your site, location, property, project ambitions, budget range, timing, images, drawings, surveys, and other materials relevant to a potential or live commission.

Communications data
Records of correspondence, messages, call notes, meeting arrangements, and communications you send to us.

Technical and usage data
IP address, browser type, device information, approximate location, referral source, pages visited, session behaviour, and interactions with the website.

Marketing and preference data
Your preferences in receiving marketing from us, and records of whether you have opted in or out.

How we collect personal data/

We collect personal data:

1. directly from you when you contact us or complete a form;

2. when you correspond with us by email, phone, or messaging platforms;

3. automatically through cookies, analytics tools, and similar technologies;

4. from trusted third parties acting on your behalf, such as architects, advisors, family offices, project managers, or consultants;

5. from publicly available sources where relevant to a bona fide project enquiry or business relationship.

How we use your personal data/

We may use your personal data to:

1. respond to enquiries and assess whether we are a suitable fit for your project;

2. prepare proposals, fee estimates, consultations, and pre-contract materials;

3. deliver contracted services and manage projects;

4. communicate with you about meetings, site matters, designs, technical information, and project administration;

5. operate, secure, and improve our website and user experience;

6. maintain internal records and business administration;

7. send marketing communications where permitted by law or where you have consented;

8. comply with legal, regulatory, accounting, insurance, or risk management obligations.

Lawful bases for processing/

Where applicable under GDPR-style laws, we rely on one or more of the following lawful bases:

1. contract - where processing is necessary to take steps at your request or perform a contract with you;

2. legitimate interests - where processing is reasonably necessary for the operation, protection, and improvement of our business and services;

3. consent - where you have clearly agreed to a specific use of your data, such as certain marketing or non-essential cookies;

4. legal obligation - where processing is necessary to comply with applicable law or regulatory duties.

Privacy notices should explain what personal data is collected, why it is used, who it is shared with, how long it is kept, and what rights individuals have. That is a core expectation under ICO guidance. 

Marketing communications/

Where you have opted in, or where we are otherwise lawfully permitted to do so, we may send you updates about our services, projects, ideas, insights, and related business communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe link where provided or by contacting us directly.

Sharing your personal data/

We may share personal data, where reasonably necessary, with:

1. professional advisors, including lawyers, accountants, insurers, and consultants;

2. technology providers, hosting providers, CRM systems, analytics providers, and communication platforms;

3. contractors, engineers, architects, fabricators, installers, and project collaborators where relevant to an enquiry or live commission;

4. regulators, courts, law enforcement, or government authorities where legally required;

5. prospective purchasers or advisers in connection with a business reorganisation, sale, or restructuring, subject to appropriate confidentiality protections.

We do not sell personal data.

International transfers/

Because Treehouse Life International serves clients and visitors in multiple jurisdictions, personal data may be processed in countries outside the jurisdiction in which it was originally collected.

Where international transfers take place, we aim to use appropriate safeguards, which may include contractual protections, adequacy-based transfer mechanisms, and reputable service providers with appropriate data protection standards. Gibraltar public guidance similarly frames transfers around maintaining equivalent levels of protection. 

Data retention/

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for:

1. responding to enquiries;

2. managing projects and client relationships;

3. maintaining business and financial records;

4. establishing, exercising, or defending legal claims;

5. complying with legal, tax, insurance, and regulatory requirements.

Retention periods may vary depending on the nature of the relationship and the data involved.

Data security/

We use appropriate technical and organisational measures designed to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure. However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your rights/

Depending on your location and the law that applies, you may have the right to:

1. request access to your personal data;

2. request correction of inaccurate or incomplete data;

3. request erasure of your data in certain circumstances;

4. request restriction of processing;

5. object to certain forms of processing;

6. request transfer of your data where applicable;

7. withdraw consent where processing is based on consent.

Gibraltar guidance recognises individual data rights under the Gibraltar GDPR, and ICO guidance does the same under the UK GDPR. 

To exercise your rights, please contact us.

If you are not satisfied with how your data has been handled, you may have the right to complain to the relevant supervisory authority.

Cookies and analytics/

Our website may use cookies and similar technologies to enable core functionality, understand website performance, and improve user experience. For more information, please see our Cookie Policy.

Third-party websites/

This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party sites.

Changes to this policy/

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last Updated” date.

Cookie Policy/

This Cookie Policy explains how Treehouse Life International uses cookies and similar technologies on this website, what those technologies do, and what choices you have in relation to them.

What cookies are/

Cookies are small text files or similar technologies stored on or accessed from your device when you visit a website. They are commonly used to make websites work, improve performance, remember preferences, and gather analytics information. ICO guidance explains that cookie rules sit under PECR, and that where consent is required, the standard of consent is the GDPR standard. 

How we use cookies/

We may use cookies and similar technologies for the following purposes:

1. to ensure the website functions properly;

2. to remember user settings or preferences;

3. to understand website traffic and visitor behaviour;

4. to improve website performance and design;

5. to support communications, enquiry handling, and marketing effectiveness where permitted.

Categories of cookies we may use/

Strictly necessary cookies

These cookies are essential for the operation and security of the website. They may be used to enable core functions such as page navigation, form submission, session management, and security controls.

Analytics and performance cookies

These cookies help us understand how visitors use the website, such as which pages are visited most often and how users move through the site. This helps us improve functionality, content, and user experience.

Functionality cookies

These cookies allow the website to remember certain choices you make, such as language preferences or form progress, in order to provide a more tailored experience.

Marketing or tracking cookies

These cookies may be used to understand the effectiveness of campaigns, personalise communications, or support re-marketing through third-party services where this is in use.

Consent/

Where required by law, we will ask for your consent before placing or accessing non-essential cookies on your device.

ICO guidance states that users must be given clear and comprehensive information about the purposes of cookies, and that PECR takes precedence when these rules apply. 

Strictly necessary cookies may be used without consent where legally permitted.

Third-party cookies/

Some cookies may be set by carefully selected third-party providers whose services we use, such as analytics, embedded media, scheduling, or communications tools. These providers may process information in accordance with their own privacy notices.

Managing cookies/

You can manage cookie preferences through:

1. our cookie banner or preference tools, where available;

2. your browser settings, which may allow you to block or delete cookies;

3. third-party opt-out tools, where relevant.

Please note that disabling certain cookies may affect the functionality or performance of the website.

Changes to this Cookie Policy/

We may update this Cookie Policy from time to time to reflect changes in law, guidance, technology, or website functionality. The most current version will always be posted on this page.

Terms of Use/

Welcome to Treehouse Life International. These Terms of Use govern your access to and use of this website. By using this website, you agree to these Terms of Use. If you do not agree, you should not use this website.

About this website/

This website provides information about Treehouse Life International, our design philosophy, project categories, services, and related content. The material on this website is provided for general information only.

While we aim to ensure that content is presented carefully and in good faith, the website does not constitute professional advice, technical advice, engineering advice, legal advice, planning advice, financial advice, or site-specific design advice.

No reliance/

Any decision you make based on information on this website is at your own risk. Project feasibility, pricing, structural design, regulatory compliance, permissions, programme, and delivery requirements will vary significantly depending on the location, site, brief, engineering constraints, legal framework, and project team.

Nothing on this website creates a professional-client relationship unless and until formal terms are agreed in writing.

Permitted use/

You may use this website only for lawful purposes. You agree not to:

1. use the website in a way that breaches any applicable law or regulation;

2. interfere with the operation, security, or availability of the website;

3. copy, scrape, harvest, or exploit content or data from the website for commercial purposes without permission;

4. upload or transmit malicious code, viruses, or harmful material;

5. attempt to gain unauthorised access to any part of the website, server, or related systems.

Intellectual property/

All content on this website, including text, graphics, branding, design elements, logos, images, video, layout, documents, and underlying intellectual property, is owned by or licensed to Treehouse Life International unless otherwise stated.

You may view this website for personal or internal business consideration purposes only. You may not reproduce, republish, distribute, modify, frame, store, transmit, or commercially exploit any part of this website without our prior written consent.

User submissions/

If you submit information to us through this website, including enquiry forms, project materials, comments, testimonials, photographs, or other content, you confirm that:

1. you have the right to submit that material;

2. the material does not infringe the rights of any third party;

3. the material is not unlawful, defamatory, misleading, abusive, or otherwise objectionable.

Unless we expressly agree otherwise in writing, any user-submitted material sent through the website may be used by us for the purpose of reviewing your enquiry, communicating with you, and administering our services.

Website availability/

We do not guarantee that this website will always be available, uninterrupted, secure, or free from errors, omissions, or harmful components. Access may be suspended, withdrawn, or restricted for technical, commercial, security, or maintenance reasons without notice.

External links/

This website may contain links to external websites or third-party services. These links are provided for convenience only. We do not control and are not responsible for the content, accuracy, availability, or privacy practices of third-party websites.

Limitation of liability/

To the fullest extent permitted by law, Treehouse Life International excludes all liability arising out of or in connection with the use of, or inability to use, this website or reliance on its content.

This includes, without limitation, liability for:

1. loss of profit;

2. loss of business or opportunity;

3. loss of anticipated savings;

4. loss of data;

5. loss of goodwill;

6. indirect or consequential loss.

Nothing in these Terms of Use excludes or limits liability that cannot lawfully be excluded or limited.

Indemnity/

You agree to indemnify and hold Treehouse Life International harmless against claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website, your breach of these Terms of Use, or your infringement of any rights of a third party.

Privacy and cookies/

Your use of this website is also subject to our Privacy Policy and Cookie Policy, which explain how personal data and website technologies are handled.

Changes to these terms/

We may amend these Terms of Use from time to time. Any updated version will be posted on this page with the revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Governing law and jurisdiction/

These Terms of Use and any dispute or claim arising out of or in connection with them or the website shall be governed by the laws of Gibraltar, unless mandatory consumer protection laws in your country of residence require otherwise.

The courts of Gibraltar shall have jurisdiction, subject again to any non-excludable rights available under applicable consumer law.